Frequently asked questions
Questions about your order or our products, this page will allow you to find out more
Your upcycled natural cosmetics
Our products, our approach
The upcycling of harvest residues is an innovative process which consists of recovering raw materials from wine production, such as grape seeds and skins, to transform them into natural ingredients for our beauty products.
Our upcycled products are environmentally friendly, as they reduce waste from the wine industry. They are rich in natural antioxidants and nutrients beneficial to the skin.
No, we are proud to say that all of our products are cruelty-free. We do not carry out any animal testing in accordance with European regulations, and we only use natural and environmentally friendly ingredients.
Of course ! Our healthy glow oil is light and designed to be applied in the morning to give your skin a natural glow and protect it from external aggressions. In contrast, the Moisturizing and Antioxidant Night Cream is a richer formula designed to repair and nourish skin overnight.
Our products are distinguished by their use of high-quality upcycled ingredients from harvest residues, which makes them more ecological. Plus, they are formulated without harmful chemicals, parabens, sulfates, or artificial colors.
Our products are distinguished by their use of high-quality upcycled ingredients from harvest residues, which makes them more ecological. Plus, they are formulated without harmful chemicals, parabens, sulfates, or artificial colors.
Order
You can buy our products directly on our website. Simply browse our online store, add the items you want to your cart, then follow the secure payment steps.
We accept payments by credit/debit card (Visa, MasterCard, American Express) as well as payments via PayPal, Google Play and Apple Pay.
Delivery
Below is a summary of delivery options and associated fees based on your cart total.
Delivery at your door
for $15 within one week, free for orders over $150.
Point relais (Shop2Shop) :
– Livraison pour une commande inférieure à 25€ : 4.40 € / 2-5 jours ouvrables*
– Livraison pour une commande supérieure à 25 € : offerte / 2-5 jours ouvrables*
*Working days: Monday to Friday excluding public holidays.
In exceptional periods, delivery times may be extended.
Return
Yes, we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product to us within 30 days of receipt for a refund or exchange.
We hope these answers will help you better understand our products and our commitment to the environment. If you have any further questions, please do not hesitate to contact us directly via our website or customer service.
